Effective date: July 31, 2026
This Privacy Policy explains how J&J Mobility Inc., doing business as Joi Ride ("Joi Ride," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our websites, mobile applications, pilot mobility services, accounts, communications, and related programs.
Information we collect
Depending on how you interact with Joi Ride, we may collect:
- Account and identity information, such as name, email address, mobile number, account identifiers, membership status, verification information, and support records.
- Trip and service information, such as pickup and destination details, ride or delivery status, scheduled services, distance, duration, driver or Cartender assignment, receipts, tips, ratings, and service history.
- Location, vehicle, and telemetry information, such as device location, driver location, route progress, timestamps, speed, heading, vehicle status, and data needed for dispatch, navigation, safety, mileage verification, and Proof of Mobility.
- Payment and wallet information, such as payment-method tokens, transaction identifiers, purchased, reserved, shared, promotional, or used miles, refunds, buybacks, and related ledger activity. Payment card numbers may be processed by our payment providers rather than stored directly by Joi Ride.
- Device and technical information, such as IP address, browser or device type, operating system, app version, cookies, logs, crash data, and security events.
- Communications, including messages with support, drivers or Cartenders, ride alerts, feedback, incident reports, survey responses, and consent records.
How we use information
We may use information to provide and improve Joi Ride; create and secure accounts; verify identity and eligibility; dispatch and manage rides, deliveries, and errands; calculate and settle miles; process payments, tips, refunds, and rewards; provide navigation and safety functions; communicate about requested services; respond to support requests; prevent fraud and abuse; comply with legal obligations; maintain operational, audit, and Proof of Mobility records; and develop or evaluate new pilot features.
Location and telemetry
Location and telemetry may be processed while a ride or delivery is active, while a driver or Cartender is on shift, during safety or support events, and when a feature requires location access. Device settings may allow you to limit location permissions, but doing so may prevent dispatch, live tracking, navigation, safety, or verification features from working correctly.
How we disclose information
We may disclose information to service providers that perform functions for us, including payment processing, cloud hosting, communications, mapping, analytics, identity verification, fraud prevention, insurance, fleet services, and compliance. We may also disclose information when required by law, to protect users or the public, to investigate misuse, in connection with a corporate transaction, or with your direction or consent. Service providers are authorized to use information only for the services they provide to Joi Ride and subject to applicable contractual and legal restrictions.
Mobile information and SMS privacy
Joi Ride may collect your mobile phone number, SMS opt-in or consent records, the date and method of consent, verification-request information, message delivery status, and responses such as HELP or STOP. We use this information to send requested verification codes, account-security messages, ride and delivery updates, pickup and destination alerts, receipts, support communications, and other transactional or service-related messages.
This restriction does not prevent us from using communications providers and other service providers acting on our behalf solely to deliver requested messages, maintain security, prevent fraud, provide customer support, or comply with law. Those providers may not use your mobile information or messaging consent for their own marketing.
Message frequency varies according to account and service activity. Message and data rates may apply. You may reply STOP to cancel recurring messages and HELP for help. Opting out of SMS may limit features that depend on phone verification or real-time text alerts. Promotional text messages, if offered, require separate consent and are not a condition of purchasing Joi Ride services.
Cookies and analytics
Our website and app may use cookies, local storage, and similar technologies to keep sessions active, remember preferences, measure performance, protect accounts, and understand feature usage. Browser and device settings may provide controls for some of these technologies.
Data retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain transaction and trip records, document consent, resolve disputes, protect safety, prevent fraud, meet insurance or regulatory obligations, and enforce agreements. Retention periods may vary by data type and legal requirement.
Security
We use administrative, technical, and organizational safeguards intended to protect information. No system or transmission method is completely secure, and we cannot guarantee absolute security.
Your choices and requests
You may update certain account information in the app, manage device permissions, opt out of recurring text messages by replying STOP, and contact us to request access, correction, or deletion where applicable. We may need to verify your identity and retain information when required for safety, fraud prevention, transactions, legal obligations, or legitimate operational records.
Children
Joi Ride is not directed to children who are not legally able to create an account or consent to the collection of their information. A parent, guardian, business, or authorized account holder must arrange services for minors where permitted.
Changes to this Policy
We may update this Privacy Policy as the pilot, technology, or legal requirements evolve. We will post the revised policy here and update the effective date. Material changes may also be communicated through the app or another appropriate channel.
Contact us
J&J Mobility Inc., doing business as Joi Ride
Palm Beach County, Florida
Email: support@joiride.xyz
Phone: 646-425-9563
For the terms governing Joi Ride services and messaging, see our Terms of Service →