Effective date: July 31, 2026
These Terms of Service ("Terms") govern access to and use of the websites, mobile applications, pilot mobility services, miles programs, communications, and related features offered by J&J Mobility Inc., doing business as Joi Ride ("Joi Ride," "we," "us," or "our"). By creating an account, requesting or using a service, or otherwise using Joi Ride, you agree to these Terms and our Privacy Policy.
Pilot service and availability
Joi Ride is a developing mobility service operating through a controlled pilot. Availability, service areas, hours, vehicles, drivers or Cartenders, pricing, membership benefits, miles classifications, estimated arrival times, delivery or errand features, and program rules may change. We do not guarantee that a vehicle, route, feature, or service will be available at a particular time or location.
Eligibility, accounts, and verification
You must provide accurate information, protect your login credentials, and use the service only through your authorized account. We may require phone, email, identity, payment, age, eligibility, or other verification. You are responsible for activity conducted through your account unless you promptly report unauthorized access.
Bookings, service changes, and cancellations
Pickup and destination details, estimated miles, timing, fees, vehicle information, and other service terms are presented in the applicable booking flow. Estimates may change because of traffic, route conditions, stops, waiting, tolls, service changes, safety needs, or verified actual distance. Cancellation, no-show, waiting, damage, cleaning, toll, airport, delivery, or other charges may apply when disclosed in the app or program rules.
Miles and memberships
Miles are Joi Ride program units used to measure eligible mobility capacity and service use; they are not airline miles, bank deposits, legal tender, or a guarantee of future transportation. Reserve Miles, Flex Miles, purchased miles, promotional miles, shared miles, and other classifications may have different availability, transfer, expiration, refund, buyback, and permitted-use rules. Promotional or no-cost miles may be ineligible for cash refunds or buybacks. Membership benefits, recurring allocations, priority, discounts, and pricing are subject to the plan and pilot rules shown at enrollment or purchase.
Pricing, payments, tips, refunds, and buybacks
You authorize Joi Ride and its payment providers to charge the selected payment method for purchases, memberships, fees, tips, adjustments, or other authorized amounts. Tips are optional unless a service flow expressly states otherwise. Refunds may be issued as mile credits or payment adjustments under the applicable policy. Payment refunds for eligible purchased miles may be handled as buybacks rather than full face-value refunds. Taxes and third-party charges may apply.
Safety and conduct
Users must act lawfully and respectfully, follow driver, vehicle, pickup, seat-belt, child-restraint, item, delivery, and safety requirements, and avoid conduct that threatens people, property, or service operations. Prohibited conduct includes fraud, harassment, discrimination, violence, unsafe behavior, unauthorized account use, interference with a driver or vehicle, and transportation of unlawful or hazardous items. Joi Ride may refuse, suspend, cancel, or restrict service when reasonably necessary for safety, compliance, fraud prevention, or operations.
Joi Ride SMS verification and service messaging terms
Program name: Joi Ride Account Verification and Service Alerts.
By providing your mobile number and requesting verification, creating or securing an account, or enabling service alerts, you consent to receive automated text messages from Joi Ride at the number provided. Messages may include one-time verification or security codes, account alerts, ride or delivery confirmations, driver-arrival and destination reminders, receipts, support communications, and other transactional service updates.
- Message frequency: A verification request generally produces one security-code message per request. Other service-message frequency varies according to account, ride, delivery, and support activity.
- Rates: Message and data rates may apply.
- Opt out: Reply STOP to cancel recurring messages. You may receive one final confirmation message. Opting out may limit phone-verification or real-time alert features.
- Help: Reply HELP for help, email support@joiride.xyz, or call 646-425-9563.
- Delivery: Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may depend on your carrier, device, and network.
- Promotional messages: Marketing or promotional texts, if offered, require separate optional consent. Consent to promotional texts is not a condition of purchasing Joi Ride services.
Mobile numbers and SMS opt-in consent are handled as described in our Privacy Policy and are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
Location, navigation, and communications
Some services require location access, live trip updates, mapping, notifications, or communications between riders, drivers or Cartenders, recipients, support, and dispatch. Routes, ETAs, navigation instructions, and location indicators are estimates and may be inaccurate or delayed. Users and drivers remain responsible for observing road conditions, laws, signs, and safety requirements.
Third-party services
Joi Ride may rely on third-party payment, mapping, communications, hosting, identity, vehicle, insurance, or other providers. Their services may be governed by separate terms and may experience outages or limitations beyond Joi Ride's control.
Proof of Mobility, JON, and future utility
Proof of Mobility, JON, token, ledger, reward, vesting, transfer, resale, staking, burn, or secondary-market features are subject to technical readiness, separate program rules, and legal or regulatory review. No statement on the website or in the app guarantees token value, liquidity, appreciation, rewards, investment return, or availability of a market.
Intellectual property
Joi Ride's names, marks, designs, software, content, graphics, interfaces, and related materials are owned by or licensed to J&J Mobility Inc. You may use them only as necessary to access the service and may not copy, reverse engineer, misuse, or commercially exploit them except as permitted by law or written authorization.
Suspension and termination
We may suspend, restrict, or terminate access, cancel services, or preserve records when reasonably necessary for safety, suspected fraud, legal compliance, nonpayment, misuse, investigation, or protection of the service and its participants. You may stop using Joi Ride at any time, subject to outstanding obligations and records we must retain.
Disclaimers and limitation
To the extent permitted by law, pilot services are provided on an "as available" basis. Joi Ride does not guarantee uninterrupted access, exact ETAs, continuous connectivity, specific vehicles, or error-free operation. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded. Liability, if any, will be determined under applicable law and the specific facts of the claim.
Changes to these Terms
We may update these Terms as the pilot, services, or legal requirements evolve. Revised Terms will be posted here with an updated effective date. Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.
Contact us
J&J Mobility Inc., doing business as Joi Ride
Palm Beach County, Florida
Email: support@joiride.xyz
Phone: 646-425-9563